FAQ
FAQS

1. How to cancel a task which is already sent from my end ?
Canceling your task is very easy and hassle free. You can just simply send us an email to the task mail chain or you can simply contact us through the phone or skype and give instructions clearly to cancel the assigned task.

2. Will my unused hours carry forward to next month ?
Yes off course your unused hours will carry forward to the next month. We value the expectations from our clients that's why we always here to give you the expected output for your hard earned money.

3. How is the free trial process executed ?
You just need to sign up in the free trial to avail the free trial. Free trial is available for 3 hours in 48 hours. After the successful process of signing up the free trial you can just simply send the tasks and our executives will contact you shortly.

4. What happens when my dedicated VA is unavailable for any reason ?
At Laungstack we have a dedicated VA team which consists of multiple well trained and efficient virtual assistants. They will be immediately assigned to perform your tasks so your work processes will not be hampered.

5. What are the charges and procedures for a one time task ?
Incase of one time task you have to contact us through email at info@laungstacksolutions.com or you can contact us from the Contact Us page from our website https://laungstacksolutions.com/contact.php

6. How to cancel my subscription ?
Cancellation of your subscription is very simple. You can email us or can contact us through skype or call for the cancellation of your subscription. Kindly provide a feedback report and give us a reason in case you send an email. It will help us to improve the quality of our services.

7. What happens if my hours are already used in the middle of the month and I also have more tasks ?
There are several ways to mitigate this issue. You can buy additional hours easily or you can directly renew your existing plan at any time without waiting for the next billing date.

8. How can I switch the plans according to the requirements and will my previous hours added to the current plan ?
You can switch any time from your existing plan to a new plan according to your requirements. And as we mentioned we valued our clients so we always here to give you the expected output for your hard earned money. Thats why your previous hours will be added to your current plan.

9. How can I pay for Laungstack Solutions ?
You can pay through PayPal if you are from outside India. And for domestic clients they can pay through any payment gateways which are available in India.

10. How will I be sure that my passwords and information are safe in Laungstack Solutions ?
In case of security you will be completely secure because our website is secured with encryption, we also do background checks of our employees before hiring as well as our employees sign NDA before joining at Laungstack.

11. Is it possible to get a dedicated assistant for all my tasks ?
Yes. It is absolutely possible to get a dedicated assistant for all your tasks. Your preference is our priority.

12. Are there any discounts available incase of using multiple services or multiple plans ?
We believe in long term business relationships. Therefore in case of multiple services multiple plans contact us directly to get the best pricing.

13. How do you ensure the quality of the task ?
We focussed on the quality more than the quantity. We have expertise supervisors for the industry leading quality check to ensure the best possible outcomes of your projects. Your satisfaction is our rewards.